Well, that
was easy.

Websites in a snap? Graphic design on tap? That’s our thing.
Send us a message and we’ll make it your thing, too.

Frequently
Asked
Questions

And some not-so-frequently-asked-q’s, too. If you can’t find what you’re looking for, or you’re dealing with a website / graphic design emergency, send us a message here.

How do I know if Zimpul is the one for me?

Let us answer your question with another question: Do you carry all of the grocery bags in one go, because two trips is for babies? If yes, we’ll get along just fine. You look for ways to make life quicker and easier, and that just so happens to be the business we’re in.

I hear you like to do good, what does that mean?

We like to give — not just take. If you’re a subscriber, we’ll donate a % of your monthly fee to one of our worthy cause partners. If you’re one of those worthy causes partners? You’ll get free promotion and a slice of monthly donations. Read more about our commitment here.

If I send work your way, will I get a cut?

You’re smart — we like you. Zimpul has a lucrative referral program which sees you earning sweet cash money just for referring us. Upon subscribing, we’ll set you up with a unique referral code that you can pass on. For each client you refer us, we’ll provide a nice little gift card….ask us!.

I know a worthy cause that needs some donations We’re looking for causes, you know a cause. Is this fate?

Becoming a partner is easy. Fill in the contact form on our website and someone from the Zimpul team will be in touch.

Is there a money back guarantee, just in case?

We get it — it can be scary putting your business in other peoples’ hands. That’s why we’ll hold yours, with regular updates and unlimited revisions. Just in case, our subscriptions come with a 14-day 100% Money Back Guarantee.

I need a website. How does it work in 5 easy steps?

Five? We only need four.

1. Pay an affordable set-up fee and choose your monthly subscription package. Need an eCommerce site? Add that to your cart as an additional package during set-up.
2. We’ll design your new website over 3 phases (you’ll get to green-light every phase) before we develop. Then, it’s go time.
3. Need something added, removed, updated or changed during your subscription? No problem, it’s included in your fee*.
4. Stick with us for a minimum of 24 months and we’ll give you a full site refresh. For FREE.*
 
I’ve had a few subscription in my time, how does this one work
 
Zimpul makes it more affordable, simple and convenient by charging a monthly subscription fee, rather than an offensive upfront cost. The subscription starts when sign up to Zimpul, and will renew monthly, unless you’ve decided to cancel your account. Every month, your subscription fee will be exactly the same, This fee covers all hosting, maintenance and updates, and we’ll even donate a % to your chosen worthy cause, too. We’ll never surprise you with extra costs. That would be plain rude.
 
Are there website package options?
 
I like options. Obviously. We have four packages to choose from depending on your needs and budget.
 
I also don’t have all day, what is your turn around time like?
 
We don’t like to toot our own horn, but we’re known for creating high quality, custom websites in a hurry. The turnaround time depends on a couple of factors: How busy we are, how busy you are and how quickly you can have all the required information ready.
 
Do you really create from scratch?
 
Yep! All of our websites are high quality, completely unique to your brand. It takes ages to find the right template, anyway.
 
Help! I think I changed the font to WingDings.
 
Every monthly subscription includes free maintenance and updates, whether you need the colour of your text changed, or your new handsome headshot uploaded. Send us a job request and just let us do it.

How does it work? Is it like having my own personal designer?

Well… yes, actually, it is. And it couldn’t be easier:

1. Pay an affordable set-up fee and choose your monthly subscription package.
2. Upload design tasks and our team of designers will get to work.
3. Receive a draft and provide feedback. You can make as many revisions as you like to ensure you’re 100% happy with the work.
4. Download the files. Then do it all again.
 
Tell me about this subscription model
 
Zimpul makes it more affordable, simple and convenient by charging a monthly subscription fee, rather than an offensive upfront cost. The subscription starts you submit your first task, and will renew monthly, unless you’ve decided to cancel your account. Every month, your subscription fee will be exactly the same, regardless of how much design work we’ve completed for you. This fee covers all unlimited graphic designs and revisions, and we’ll even donate a % to your chosen worthy cause, too. We’ll never surprise you with extra costs. That would be plain rude.
 
I have a litte/lot to do. What are my options?
 
We have three packages to choose from depending on your needs and budget.
 
I’m very busy, what’s the turn-around time like on design?
 
We’re a lot faster than many design agencies. We work on your requests every business day and just ask for a minimum turnaround time of three days, whether we’re talking design work and revisions. The speediness at which we deliver depends on how many active jobs you have open and how complex the task is.
 
You say I get unlimited revisions, what’s the catch?
 
Nope, no catch. Our team allocates 4 revisions per task, but if you need more to get it right we’ll submit the 5th revision as a new job. The only thing to be mindful of is that this might delay the other tasks you have open in your queue.
 
Do I own the work or does it belong to Zimpul?
 
Our design work is custom; it has been made especially for your brand. Once it’s delivered, it belongs to you. If anyone asks, we’ll pretend we’ve never ever seen it before.
 
I want something weird. Are there restrictions to what I can design?
 
OoOooH, we’re intrigued. So long as you’re able to brief your request, and it sits within graphic design, we’re your people. If you’re unsure and want to check before subscribing, send us an email or call us.

Sound great? Let's chat!

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